Online troubleshooting of Conference

I can't hear anything

Please ensure that your speakers are switched on and turned up and your device audio is turned up. If you are using headphones, try unplugging these and checking if the audio resumes.

I’m having video issues

The most common cause of playback issues such as stuttering or constant buffering is a poor internet connection.

If you are on a Wi-Fi connection, please try connecting to a hard-wired connection.

If the above does not solve the issue, please try tethering to, or streaming from, your mobile device. If this solves the issue then the concern lies with your connection.

Internet Browser

For best results we recommend using Google Chrome,360 or Microsoft Edge. Please also check your organization security policies to ensure pop outs are not blocked. Alternatively, the event website can be accessed on an android enabled tablet or iPad – or even a modern smartphone.

Sound/playback

If you can hear an echo or the live stream being played twice, this is usually the result of multiple tabs or windows being open. If the problem persists after closing the other tabs, please close the virtual platform window completely and restart in a new window.

Help Desk

If you have a question on the conference, whether related to content or the platform, or if you continue to have some other concerns.

please contact us via head(a)hxan.org.